There is a load of good technical information about Unified Communications now appearing on the web. However one of the areas where we find less information is what are the tangible benefits? Working in this field as an interface from a consultancy in to corporations considering UC. I have to explain what we are trying to acheive with Unified Communications for the USER.
What I hope to do is share my experiences with the community, my clients come from Italy, Greece, Turkey as well as the Middle East. While on a day to day technical level we have to deal with all the issues of linking UC systems into TDM exchanges, PSTN connections and compatibility issues with Cisco Call Manager, Microsoft Unified Communications OCS, Avaya, NEC Philips and many others, the key issue is educating the prospects what all this integration is going to bring. Namely ROI!
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